At Habitopia, we respect your right to full control over your personal and family data. You can permanently delete your account and all associated records at any time from the application or by email request.
Option 1: In-App Account Deletion
You can delete your family account directly from the Habitopia app:
- Open Habitopia on your device.
- If a parental PIN is enabled, enter it when prompted so you can access the guardian Panel / Settings (the PIN protects the adult area; it is not a separate step inside the deletion screen).
- Open Settings (gear) from the Guardian Panel.
- Scroll to the bottom and select Delete Account.
- Confirm deletion by typing the confirmation word shown in the app (BORRAR or DELETE, depending on language). Your data will then be permanently purged from our servers.
Option 2: Email Deletion Request
If you cannot access the app, submit a manual deletion request:
- Send an email to: support@habitopiaapp.com (Support center)
- Subject: Account Deletion Request - Habitopia
- Include: the registered guardian email address associated with your account.
- Processing time: requests are processed within 30 days following identity verification.
Active subscriptions: deleting your Habitopia account or uninstalling the app does not automatically cancel an active Premium subscription. Apple and Google manage billing directly. Cancel your active subscription in App Store or Google Play settings before deleting your account to avoid future charges.
Data Impact & Consequences
Primary Guardian Deletion
Deleting a Primary Guardian account is permanent and results in:
- Permanent deletion of the Primary Guardian profile and all linked child profiles.
- Disbandment of the Family Group and revocation of pairing keys.
- Total removal of chore histories, XP balances, virtual coins, badges, and digital cosmetics from our database.
Co-Guardian Deletion
If a secondary Co-Guardian deletes their profile, only their individual login credentials and device links are removed. The main Family Group, child progress, and Primary Guardian account remain intact.
Questions & Support
For questions about data erasure or account deletion, contact Support.